Personal Learning Device (PLD)
Guide to PLD technical support, repairs and loss of device.
What does the PLD mean to...
🏫 Schools - A refined curriculum that is focused on learning through blended learning pedagogy.
👩🏻🏫 Teachers - To bring the art of teaching to the next level, i.e. blended learning through an active learning process.
🧑🏻🎓 Students - Each student will have a learning device to equip them with essential digital skills for self-directed and collaborative learning.
👨🏻👩👧👦 Parents - Each child will be enabled to learn essential digital skills of Finding, Thinking, Applying and Creating new knowledge and skills, for a meaningful life.
PLD Technical Support
For PLD, students/parents have two options:
1. Bring the device to the authorised vendor's service centre; (PREFERRED) or
2. Bring the device to Spectra IT Helpdesk.
*For faster resolution, option 1 is recommended
Spectra IT Helpdesk
☎️ Contact Number: 64660775
📧 Email: spectra@schools.gov.sg
🕰️ Operating Hours: Monday - Friday (8 am - 4 pm)
📆 Closed on Sat, Sun & Public & School Holidays
Lenovo Authorised Service Centre
Servlink Resource Technologies Pte Ltd
2 Kallang Avenue, #09-01, CTHub Singapore 339407 (3 mins walk from Bendemeer MRT)
🕰️ Working Hours: Mon - Fri (9 am - 6 pm), Sat (9 am - 1 pm)
📆 Closed on Sundays & Public Holidays
☎️ Contact Number: 68171435
Acer Authorised Service Centre
Acer Computer (Singapore) Pte Ltd
29, International Business Park, #01-07, Acer Building, Tower A Service Centre (Side Entrance) Singapore 609923
🕰️ Working Hours: Mon - Fri (8:45 am - 5:15 pm), Wed (5:15 pm - 7:45pm, Sat (9 am - 12 pm)
📆 Closed on Sundays & Public Holidays
☎️ Contact Number: 1800 8956299 (Toll-free)
💻 Website: https://www.acer.com/sg-en
Reporting of Device Issues (Hardware & Damages)
💻 If your device is a PDLP laptop:
Parents/students to contact vendor’s helpdesk for device issues.
Parents/students will need the following information such as their device serial number, brand and model of the device, their name and contact number to log a case with the helpdesk.
Vendor’s helpdesk agent will advise parents/students on any further actions required (e.g. bringing their devices to the service centre for diagnosis or assessment of damage).
Parents/students can also use the fortnightly collection service provided by the contractors to schools to send in their devices. Parents/students should only pass their devices to the Spectra IT Helpdesk on the collection day as there is space constraint to store devices in school.
Spectra IT Helpdesk personnel will liaise and confirm the fortnightly collection date and time with the contractor. Contractor will pick up the devices from school on the arranged date and time.
The devices (depending on the parts availability) will be fixed and returned to school the next fortnightly collection service day. If there are follow up actions required, contractor will contact parents/students directly (e.g. the damage is not covered under warranty and need consent to claim insurance to get the repairs done).
Spectra IT Helpdesk personnel will inform the students when they can collect back their devices.
Students can loan a device from the school common pool for daily lessons during the period of repair.
If students encounter issues with their devices in school, they may approach their Spectra IT Helpdesk staff for assistance. They will perform basic troubleshooting and assist to log a case with contractor if needed.
Please note that only personal learning devices procured under PDLP device bulk tender are eligible for the fortnightly collection services provided by contractors.
Reporting of Lost Devices
💻 If your device is a PDLP laptop:
Parents to make a police report for the lost device.
If the lost device is covered under the circumstances listed in the device’s insurance coverage, parents should contact and inform the device contractor via their helpdesk or service centre.
They will need to furnish the vendor with the police report for insurance claim. (Applicable only if the device is still under insurance coverage period).
The vendor’s helpdesk/service centre will advise parents on the insurance claim procedure.
Parents should also inform school of the lost device. School’s DMA Administrator to remote lock the device.
School will loan a temporary device from the common pool to students.
Vendor to send the new replacement device to school and school to pass to student if device is covered under insurance.
If the device is without insurance coverage or the loss is due to clause(s) not covered under insurance, parents can seek school’s assistance to procure a replacement device.
💻 If your device is a non-PDLP laptop, bought from school:
Parents to make a police report for the lost device.
Print out the report and submit a copy to Spectra IT Helpdesk and your Form Teacher.